201602 小夫妻帶路遊歐洲 ♡ 春節滑雪去:行前準備。新天鵝堡住宿篇 Schwangau


這次因為是帶爸媽公婆出國    所以爸媽公婆對於新天鵝堡超~~~級期待的



想當然的    乖女兒好媳婦在挑選住宿更不能馬虎
爸媽公婆對於住宿的期待+我設定的條件有幾個:
1. 要有停車場
這在新天鵝堡附近的小鎮不難    但在富森那種比較大的鎮就比較困難了
2. 要有三間雙人房
三對情侶當然要分開睡比較自在    但很多小鎮上的民宿房間不夠我們住!
3. 房間要看的到新天鵝堡
這是為了滿足公婆的小小願望而設定的    對老人家來說房間就可以看到城堡是多酷的一件事情啊~
4. 最好是有公寓式的房間
一家人再一起如果有個客廳比較溫馨嘛!


新天鵝堡附近的住宿在網路上也有非常多分享
就我搜尋的經驗  新天鵝堡附近的住宿分成三個地區:

⇰霍恩施萬高 Hohenschwangau:
距離很近但看不到城堡風景

⇰中間小鎮Alterschrofen、Horn、Schwangau:
有城堡風景但距離施萬高與富森2公里遠

⇰富森Fussen:
很可愛的古典小鎮但看不到城堡風景,決定中間小鎮可看風景距兩邊都不遠



我最後決定選擇在看的到城堡風景的中間小鎮群Alterschrofen、Horn、Schwangau
這樣不僅出了旅館、甚至在旅館的陽台上就可以欣賞到新天鵝堡的景色
距離附近的施萬高也不遠  開車只要不到10分鐘就可以到了
無論是吃飯、觀賞風景或是到附近的滑雪場滑雪或是做任何活動都很方便哩!!

◎Haus Alpenrose


價格:每間雙人房€65/晚
早餐:有
網路:有
形式:公寓)
地址:Sonnenweg 1, 87645 Schwangau, Germany
電話:+49 1718 964269
房型:兩房輕隔間公寓+雙人公寓

♡ 評比:
這家旅館是我第一時間就下訂的  不過後來因為發現更好的所以取消了
旅館的地點就在新天鵝堡對面的Horn小鎮上
因為距離新天鵝堡很近的關係  所以在小鎮上窗戶就可看到風景
而且這間旅館的價格很便宜還含早餐
我看中的房間是可以看到新天鵝堡景色的4人公寓  加上一間2人公寓
不過後來寫信去詢問才發現  4人公寓並沒有2間雙人房唷~
裡面只有一間雙人房  然後另一張雙人房就放在一個輕隔間的空間裡面
這樣對於我們家這次出遊的3對夫妻來說  是有點缺乏隱私了點
所以後來被我硬生生地取消啦~
不過如果你們是全家出遊還有帶小朋友的話
個人是非常非常推薦這間旅館的4人公寓  有廚房有早餐還有風景
簡直棒透了唷!





◎Appartements Coloman

價格:每間房€77/晚
早餐:有
網路:有
形式:公寓
地址:Alemannenweg 9, 87645 Schwangau, Germany
電話:+49 8362 921377
房型:3間雙人房的公寓

♡ 評比:
這間公寓就是我當初拋棄Haus Alpenrose的原因!!!
你們看看下面的照片  這間公寓實在是太美太豪華太高檔了啊啊啊啊~(尖叫)
房間完全是一整個北歐風  美到爆炸又窗明几淨的
我對於落地窗整的就非常沒有抵抗力  再加上木質地板完全是噹噹噹正中我紅心!
而且這間民宿公寓的門口就可以直接看到新天鵝堡的美景
院子裡還有BBQ設備可以讓住戶們使用
尬的  我個人對於在寒冷的天氣裡面烤肉一直情有獨鍾
所以在我看到這間公寓之後  眼裡再也容不下任何一粒沙看不上其他間旅館
直接就在網路上下訂了!!



採光明亮的超美臥室


戶外還有躺椅    好適合夏天來這裡渡假啊!




沒想到!!!!.............................




晴天霹靂  天不從人願。。。
訂房網站在我下訂後隔幾天    居然寄了一封信來說訂房必須取消
因為旅館主人不小心"overbooked"了~

只能說    我們在新天鵝堡的住宿地點真的是一波三折啊啊啊啊!!
幸好我們當時是用Booking.com訂的房間
所以Booking.com的聯繫人員很有耐性地詢問我們換房的意願以及需求
最後終於也順利地升等到了另一間更高檔的旅館  而且價差還是由Booking.com支付唷!!!
所以下面就提供一下我們最後被升等的這間旅館的相關資訊吧~

※ 文章最後會補充訂房被取消的相關補償措施以及我當時如何跟訂房網站交涉的經驗分享




◎Hotel Weinbauer


價格:每間房€100/晚
早餐:有
網路:有
形式:旅館
地址:Füssener Straße 3 • D-87645 Schwangau電話:+49 8362 921377
房型:3間雙人房

♡ 評比:
如同上述所言  這間旅館是我們意外被取消訂房之後升等的
所以既然差額會由Booking.com支付  那我們挑選旅館當然就無上限囉~
我最後選擇的這間旅館是附近算相當高檔的飯店
不僅房費有含早餐  甚至旅館裡面還有自己的溫泉桑拿唷!!
旅館的某些房間甚至可以欣賞到2公里外的新天鵝堡風景  所以二話不說就升等這間旅觀囉!




**************實***際***入***住***體***驗***分***享*************

Booking.com幫我們升級的這間算是新天鵝堡附近相當相當高級的旅館
旅館位置就可以看到新天鵝堡不說    房間也是大得要命又舒服



旅館規模算是比較大型的家庭式旅館
走廊窗明几淨的很舒服



喔喔!重點是    地下一樓還有桑拿蒸氣室可以使用!



再來看看我最重視的早餐吧~
餐廳很大很漂亮!



中間三個吧檯區通通是食物取用區!
媽啊第一天來用餐的時候真的有被這早餐的規模嚇到了
超多種類的啊!




其中一櫃式沙拉蔬果區~



再來是火腿培根起士區
旁邊還有各式的優格和香腸和蛋



Ethan最愛的穀物區
他每天早上勢必都會先來一碗熱牛奶加穀物



還有一櫃是我的最愛!!
各式各樣的自製果醬    右邊那個更誇張
那個拉Bar是三種不同的蜂蜜    超濃郁香醇的蜂蜜!!




旁邊還有種類多到炸掉的各式茶包和咖啡
我和Ethan每天早上都會來兩杯咖啡和一杯茶
吃的超撐才出門


還有一大堆讓你吃不完兜著走的麵包~
每天都吃到超級滿足的啊!!




這棟建築旅館之外    隔壁還有一間網路評價非常高的餐廳唷~
網址如下:http://wirtshaus-im-weinbauer.de/gastronomie.0.html?&L=1
從旅館有一個們可以直接通到餐廳去    完全不用走到外面
我們第二個晚上因為懶得出門    所以就直接穿著睡衣走到隔壁餐廳用餐了
感覺超好超舒適的啊!



最後附上第二個晚上在餐廳用餐的照片啦~
我頭髮還呈現一個全到家後全部往後綁的阿匹婆的狀態咧    哈哈哈哈哈!!




Booking.com上訂房被取消的相關補償措施經驗分享

《小夫妻的小叮嚀》
在Booking.com訂房網站上面下訂旅館    會有旅館商家或訂房網站提供入住保證
也就是當你下訂之後    訂房網站和旅館必須負起『保證讓下訂的客人可以入住』的義務
所以如果像小夫妻這次一樣-已經下訂了卻因為旅館的某些原因取消我的訂位
是可以直接請訂房網站讓你重新挑選替代的旅館
價差部分會全額由訂房網站補償唷!!
(但你也不要原本訂100歐的結果給人家挑個1000歐的唷。。。)

舉例來說  
像我們這次新天鵝堡的住宿第一次下訂的Appartements Coloman被取消
Booking.com的流程如下:

1. 網站人員會先按照原本的搜尋條件找間類似的給你
Booking.com的人員先來信告知我的訂房被取消之後  
直接幫我找了一間類似條件的旅館    並告知我所有的差額都會由Booking.com吸收
但因為當時他們自己幫我找的旅館不符合我的需要    所以又陸續信件往返溝通了好幾次
最後我自己在網站上找到了喜歡的旅館    所以直接把Hotel Weinbauer的名字給他
Booking.com的人員會直接把你之前的訂單更改成你選的這間唷~

2. 入住旅館時仍須先支付全額
至於付款方式    因為退差額這是Booking.com和我之間的事情
所以更改後的新旅館Hotel Weinbauer這邊    在退房時還是要由我先支付款項
並且把付款的收據留存下來

3. 行程結束後寫信去告知退款帳號
回國之後只要把收據掃描或拍照之後寄給Booking.com
他們就會在一周之內退款到你給訂的帳戶囉!!!


也因為這次的經驗
不只讓小夫妻在新天鵝堡的住宿大大升級    從原本一晚77歐的房型升等成一晚110歐的高級旅館
旅行還真是可以讓人學到不少寶貴的經驗呢!!
想當初2015年我們的義大利之旅在米蘭的住宿也被取消
當時訂房網站的聯絡人員很賊的沒有告訴我我有這個權利
害我傻呼呼的自己重新下訂    早知道可以用原價格訂到比較好的房間我就可以住市中心啦!!




最後附上我當時和訂房網站信件往返的內容    提供大家參考
如果大家以後有遇到跟我一樣的狀況的話    別忘了自己可以享有的權力唷~

【Booking.com告知取消訂房】
Dear Ms Wang,

Thank you for choosing Booking.com.

We tried contacting you by phone to discuss your reservation at Appartements Coloman, but weren’t able to reach you.

Appartements Coloman has been in touch with us today regarding your reservation. Unfortunately Appartements Coloman won’t be able to honour this reservation and accommodate you on the dates of your planned stay due to overbooking case. We sincerely apologize for any inconvenience this may cause.

We have received your email regarding your concern about the previous alternative relocation. We’re pleased to let you know that we have found a better solution for you and would like to suggest the following accommodation as an alternative. We feel that it may suit your needs:

Name of the property : Luna Mia
Address : Frauenbergstraße 40, 87645 Schwangau, Germany
Phone no : +49 8362 924176
Type of room : Luna Mia Apartment 3 - for 6 Guest
Location : 1.8 km from previous location and only 2 km away from the castle
Price : € 500 for 2 nights

Booking link : http://goo.gl/lWyOGT

If you accept the alternative, please go ahead and make a new reservation online at your earliest convenience. We also ask you to share your new booking number with us. Once your new reservation at Luna Mia is confirmed, we will cancel your original reservation at no cost to you.

If you accept the alternative suggested by the property, we kindly ask you to let us know as soon as possible. We will then ask Appartements Coloman to provide a written confirmation of the new reservation. Once your new reservation at Luna Mia is confirmed, we will cancel your original reservation at no cost to you.

Please feel free to contact us for further help if you are not satisfied with the alternative offered. We’re available to discuss other options and your accommodation needs.

Although your new reservation at Luna Mia will be more expensive than your original reservation, we will refund the difference between the rates to you. Simply send us your receipts after your stay, and we will arrange reimbursement as quickly as possible.

If you incur any additional costs as a result of this situation, please send us your receipts and we will do our best to offer adequate compensation.

We’re sorry for the inconvenience this might have caused and are ready to answer any additional questions you may have. We’re here to help 24/7.

I wanted to let you know that you may also receive a survey via email asking to rate the level of service I provided. I would greatly appreciate if you would rate my service today!

Kind regards,

--
Booking.com Customer Service Team


【我的回信:詢問新旅館的房型】
Hihi,
The new apartment has different kinds of rooms, I checked the room types on your website. Not sure apartment 3 or apartment 5 have three rooms? The description on apartment 3 shows that there are only two bedrooms, but the apartment 5 has three bedrooms. Could you please make sure this part for me before I change the booking?

Thanks a lot and best regards,

Miss Wang


【Booking.com回覆:再找了一間新旅館給我】
Dear Ms Hsiao Tien Wang,

Thank you for choosing Booking.com.

The alternative we have offered you previously in Luna Mia, was the Apartment 3, as this accommodates 6 persons, but has 2 bedrooms. The apartment 5 seems to accommodate maximum 5 people.

If you are not satisfied with Luna mia, Apartmetn 3, then we’re pleased to let you know that we have found another solution for you and would like to suggest the following accommodation as an alternative. We feel that it may suit your needs as it has 3 bedrooms:

Hotel Hanselewirt

Mitteldorf 13, 87645 Schwangau, Germany

Family Room with Bathroom

Price for 6 adults: € 494 + city tax 22.80 = EUR 516.8 EUR

http://booking.com/55a0a6eedc28428

If you accept the alternative, please go ahead and make a new reservation online at your earliest convenience. We also ask you to share your new booking number with us. Once your new reservation at Hotel Hanselewirt is confirmed, we will cancel your original reservation at no cost to you.

Please feel free to contact us for further help if you are not satisfied with the alternative offered. We’re available to discuss other options and your accommodation needs.

Although your new reservation at Hotel Hanselewirt will be more expensive than your original reservation, we will refund the difference between the rates to you. Simply send us your receipts after your stay, and we will arrange reimbursement as quickly as possible.

If you incur any additional costs as a result of this situation, please send us your receipts and we will do our best to offer adequate compensation.

We’re sorry for the inconvenience this might have caused and are ready to answer any additional questions you may have. We’re here to help 24/7.

Kind regards,

--
Booking.com Customer Service Team


【我的回信:我自己找了喜歡的問他們可不可以換這間】
Hihi,
Just asked my parents and parents in law, they really want the room with castle view (compared to 3 bedroom apartment). So I searched again on your website and found this hotel might fit their needs.

http://www.booking.com/hotel/de/weinbauer.en-gb.html?aid=304142;label=social_sharecenter_copy_url;sid=c0ecab17a40b49436529f8f904515e11;dcid=1;no_rooms=1;req_adults=2;req_children=0&;checkin=2016-02-07;checkout=2016-02-09;atlas_src=hp_iw_title

The comfort double room might have the view of castle, so may I take these rooms?

Thanks a lot.

Best regards,
Miss Wang


【Booking.com回覆:立刻幫我更改成我要的那間】
Dear Ms Hsiao tien Wang,

Thank you for choosing Booking.com.

We’re pleased to let you know that we have found a solution for you and would like to suggest the following accommodation as an alternative. We feel that it may suit your needs:

Hotel Weinbauer
3X Double Room
Füssener Straße 3, 87645 Schwangau, Germany

http://goo.gl/xgBKH5

If you accept the alternative, please go ahead and make a new reservation online at your earliest convenience. We also ask you to share your new booking number with us. Once your new reservation at Hotel Weinbauer is confirmed, we will cancel your original reservation at no cost to you.

Please feel free to contact us for further help if you are not satisfied with the alternative offered. We’re available to discuss other options and your accommodation needs.

Although your new reservation at Hotel Weinbauer will be more expensive than your original reservation, we will refund the difference between the rates to you. Simply send us your receipts after your stay, and we will arrange reimbursement as quickly as possible.

If you incur any additional costs as a result of this situation, please send us your receipts and we will do our best to offer adequate compensation.

We’re sorry for the inconvenience this might have caused and are ready to answer any additional questions you may have. We’re here to help 24/7.

Kind regards,

--
Booking.com Customer Service Team



最後只要回覆YES    就可以成功升級更高等的房間啦!!
真心感謝Booking.com超貼心的服務耶    以後訂房都感覺很安心了~



*******************************
文末還是提醒一下  因為小夫妻的行程規劃表裡面會有很多私人資訊
所以【部落格或粉絲頁不會提供小夫妻完整版的行程規劃檔案】
我會把我所有蒐集到的資訊全部提供在我的文章裡面
部落格的右邊是用每一趟旅遊的目的地作為分類  每個系列都會有完整的
● 機票比價
● 租車比價
● 住宿比價
● 行程總覽
● 每一天的遊記
● 每一天的穿搭
● 戰利品和旅費細項分享
如果是自助難度比較高一點的地方  我會另外分享一些細節
例如拍攝極光、冰島自駕須知、Local tour比價。。。等

請大家自己依照不同的系列去找文章    挑選你喜歡的行程、住宿和租車公司
請大家不要再私訊來跟我要行程囉~
所有的行程和資訊整理都已經分門別類地寫好放在部落格裏面
如果懶得找文章的話    那跟團會比自助旅行較好唷!


*********************************
喜歡賽車、旅遊和攝影的朋友們
歡迎加入我和Ethan的臉書粉絲頁:用相片記錄生活
和我們一起分享生活大小事唷!

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